Posted: 3/1/2007

 Location:  Tampa, Florida

 Overview:

 Exhibit WORLD CLASS customer service skills including but not limited to the skill set below

 Objectives:

• Provide product support and Customer Point of Contact (CPOC) training to resellers and end users.
• Document all calls and results.
• Document Updates to  Manuals
• Use internal product support database
• Escalate customer concerns to the appropriate manager
• Escalate software issues to the appropriate manager
• Utilize support database and software information to help research issues and then resolve the issue with the reseller and or end user.
• Stay abreast of ongoing product knowledge updates of the software, upgrades, and new versions.
• Be available for training (software and customer service).
• Basic User testing of upgrade and new versions of software.

 Qualifications:

• AA degree or High School graduate with equivalent experience

 Skills:

• Excellent customer service skills for both internal and external customer
• Excellent verbal and written communication skills
•  Ability to learn and function in different software platforms

• Knowledge with Excel spreadsheets, PowerPoint & Microsoft Word are a plus

          Interested? Click here>>>> HR@oiware.com